Standardization of procedures and methods is essential in a service, which has international obligations and uses procedures involving more than one unit .The degree of standardization achieved is directly related to the proficiency with which individuals/units discharge their professional obligations. This determines the efficiency, effectiveness and how incident free, the service that is given to the users and the travelling public.

ATS Evaluations are an integral part of Quality Assurance, and are necessary to determine whether the various elements within a quality assurance program are effective and suitable for achieving national and international objectives. ATS evaluations also provide objective evidence concerning the need for reduction, elimination and prevention of non-conformities. ATS Unit Evaluations are conducted bi-annually and as prescribed by the appropriate authority. It is the responsibility of all Unit Managers to develop their own specific procedures to implement quality assurance rules and procedures, so as to ensure success during evaluations.

The need to ensure impartial, adequate and top level training within the Air Traffic Services, has always been of paramount interest to the Quality Assurance Unit. One method of ensuring that this goal is achieved is to provide training guidelines for instructors. The Quality Assurance Manual has documented Rules and Procedures for On- the- Job-Training to facilitate this process.

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