AvPay
The JCAA is pleased to announce the launch of AvPay, our new Customer Portal and Online Billing System. AvPay is designed to deliver a more convenient, transparent, and efficient way for you to manage your billing interactions with us.
Beginning December 2025, customers will gain secure online access to a newly enhanced billing experience, supported by a modern interface and improved functionality.
What You Can Expect with AvPay
Enjoy a streamlined, self-service platform, built with your needs in mind:
- View & Download Current Invoices: Instantly access your most recent invoices in a clear, easy-to-read format.
- Online Payments Made Easy: Securely pay up to USD 5,000 with major credit cards, through our protected payment gateway.
- Real-Time Account Updates: Receive immediate payment confirmations and see updated account balances right away.
- 24/7 Secure Access: Log in wherever you are, whenever you need. Your billing information is always within reach.
Why AvPay Matters
This upgrade is part of the JCAA’s ongoing commitment to:
- Strengthening customer service
- Improving operational efficiency
- Modernising our digital services
- Delivering a more responsive and user-friendly customer experience
AvPay represents a major improvement in how we serve you.
Getting Started
When AvPay goes live, customers will receive a step-by-step email guide outlining how to:
- Log in to the new portal
- Create a personal AvPay account
- Access invoices and make payments
Our Customer Support Team will be available throughout the onboarding period to answer questions and provide assistance.
Please note: While the Online Billing System becomes active in December 2025, customers will enjoy the full Customer Portal experience in early 2026. More information will follow.
Stay Connected
Have questions? Need assistance?
Our support team is ready to help.
